**Changes to appointment booking and GP call backs**
We are committed to providing a rapid service to our patients, but this is leading to our GPs being overloaded with requests from patients and in turn; wait times for appointments have increased dramatically and telephone requests are upwards of 60 per day.
So that we can deal with your queries more effectively we are instigating a new system.
Please refer to our appointments tab for updates.
Routine appointments can only be booked two weeks in advance.
There are limited on the day / urgent appointments released each day and these are allocated by the GP. You must request this option by phoning before 930am and stating the urgency of you concern with the receptionist.
GP telephone advice requests must also be requested before 930am. There are VERY limited appointments released each day for this type of request and is usually aimed at patients who have been asked by the GP to ring for follow up/ referrals.
Medication changes, adjustments and complications must be dealt with by the GP and requested via telephone ring back before 930am. All other medication concerns like alternatives or dosage queries reissues or requests for medicine you have had before will be dealt with by the Practice Pharmacist.
The Reception staff have been tasked by the GP's to collect valuable information and document this for the GP's to assess appropriately. We would ask for your patience during this transition.
**Practice Closure Dates**
The Surgery will be closed for staff training from 1 - 6pm on the following dates; the Out of Hours Doctors will be on call if you require a doctor urgently, their number is 028 9182 2344.(In an emergency please ring 999)
Wednesday 22 January 2020
Wednesday 26 February 2020
Thursday 2nd April 2020
Wednesday 13th May 2020
Please note that some of the listed dates may still have special clinics running however the phones will be diverted to the Out of hours doctors.
Bank Holiday closure dates for 2019/20;
|Monday 22 April||Easter Monday|
|Tuesday 23 April||Easter Tuesday|
|Monday 6 May||May Day|
|Monday 27 May||Spring Bank Holiday|
|Friday 12 July||Orange Day|
|Monday 26 Aug||Summer Bank Holiday|
|Wednesday 25 Dec||Christmas Day|
|Thursday 26 Dec||Boxing Day|
|Wednesday 1st Jan 2020||New Years Day|
|Tuesday 17 March 2020||ST Patricks Day|
Please ensure you order your repeat prescription in good time, to ensure you do not run out of your medicines when the Surgery is closed.
Following guidance received from the Health and Social Care Board and changes to Data Protection Legislation we are making changes to the system for ordering and collecting repeat prescriptions.
These changes will come into effect on Monday 30th September 2019.
If you wish to nominate a pharmacy to collect your script please complete the nomination form which can be completed at reception in the surgery. Only ONE pharmacy can be nominated. One form per patient. If circumstances change you must complete a new form and advise the surgery at your earliest convenience. If you nominate a pharmacy only you - the patient - or the pharmacy can collect your prescriptions. No other relative or friend can collect your prescriptions.
**Repeat Prescribing **
Patients will have the option to order Repeat Medication by;
1. Ring the surgery, 028 9145 2410 and select the option 1 for Repeat Medication Requests. Leave your name, date of birth and first line of your address with the details of the medication you wish to order (name and dosage) on the voicemail box. This will be monitored by a member of staff on a regular basis. NOTE: this voicemail will not be monitored over bank holidays or weekends. Medication ordered via the voicemail option can take up to 48hrs to process.
2. Drop your request in the Post Box - located in the reception area, use the right hand side of the prescription which lists all your repeat medication and tick which items are required. Drop in the post box for action. NOTE: using this service may require up to 48hrs to process.
3. Online - you can request repeat medication, book, amend and cancel appointments with GP's. To use this service you must register with the Practice. Request for repeat medication can take up to 48hrs to process.
For medication not on repeat you must ring and request this via reception between the hours of 930am and 430pm. The doctor will then issue this medication. This will take a minimum of 24hrs to process.
Using the online system allows you to request or check your repeat prescriptions, and view, book, or cancel your appointments with the doctor.
You will need to register with the practice to access this service, and once registered you will be given information that will enable you to create your username and password. If you are interested in this service, please call into the surgery and collect the registration form.
SELF REFER SERVICES
Patients can now self refer for Physiotherapy, Podiatry and some Occupational Therapy services. Please see more details under Further Information
PUBLIC HEALTH AGENCY – EDUCATIONAL VIDEOS
What Happens At? The NI Public Health Agency has produced educational videos to answer patient questions regarding “What Happens At” Breast Screening; Cervical Screening and Bowel Screening clinics. Please check “Further Information” for more details.
CHOOSE WELL CAMPAIGN – HOW TO USE YOUR HEALTH SERVICE
There are a range of healthcare services available to help you find the right expert care to meet your needs. Picking the service most appropriate to your symptoms means you get the right treatment in the right place - for further information check out www.nidirect.gov.uk/choosewell
Is your medicine cabinet fit for winter? WINTER CABINET.pdf
Should I use the Minor Ailment Scheme? Minor Ailments Scheme.pdf
Do I need an antibiotic? I_dont_cure_the_cold_antibiotic_leaflet.pdf
Does my child need an antibiotic? Does_my_child_need_an_antibiotic_leaflet.pdf