DISRUPTION TO SERVICE - IMPORTANT INFORMATION
As instructed by the Health board, the practice will have to change to a new clinical system EMIS Web and this installation requires some downtime to complete.
Between Thursday 20 March 2025 and Wednesday 26 March 2025 -
- we will not be able to issue repeat medication. Last orders for repeat medication need to be in with us by 6pm on Tuesday 18 March 2025 in order for them to be processed for the 20 March 2025.
- there will be URGENT ONLY appointments
- we will be unable to process NEW registrations until week commencing 31 March 2025.
- we will be unable to process any requests for information from your medical record until week commencing 31 March 2025.
- the ONLINE SERVICE that allows you to order repeat medication will be disabled from 6pm on Friday 14 March 2025. You will need to reregister once the new system is in place. We will email everyone who is registered for this service to tell you what you need to do. In the meantime you can order your repeat medication using the telephone prescription ordering line, which is open Monday to Friday 1pm to 3pm or by dropping a list of the repeat medications needed in the prescription box in the practice lobby.
- Practice opening hours will remain the same 8.30am to 6pm Monday to Friday. The team will try their very best to help you if you ring or call into the practice during this time, but please bear with us, as we will have restricted access to PCs and your information during the downtime..
- Treatment room appointments will continue to be available as usual up until 21st March. From Friday 21st March please check with reception if you need a treatment room appointment as some interventions will have to wait until after the change over is complete as we wont have access to your clinical record or results.
We thank you in advance for your understanding and co-operation.
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Medication concerns
Alternatives or dosage queries, reissues or requests for medicine you have had before will be dealt with by the Practice Pharmacist. We have a Pharmacist in Practice on Monday, Wednesday, Thursday, Friday
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Practice Essential Training Closure Dates
The surgery will be closed for essential staff training from 1pm-6pm on the following days. Please note these dates are subject to change.
> Thursday 27th February 2025
> Wednesday 30th April 2025
For medical emergencies call The Out of Hours Doctors on 028 9182 2344.
In an emergency please ring 999
Please note that some of the listed dates may still have special clinics running however the phones will be diverted to the Out of hours doctors.
Bank Holiday closure dates for 2025-2026
| Mon 21 April | Easter Monday |
| Tue 22 April | Easter Tuesday |
| Mon 5 May | Early May Bank Holiday |
| Mon 26 May | Late May Bank Holiday |
| Mon 14 July | Local holiday |
| Mon 25 August | Summer Bank Holiday |
| Thu 25 December | Christmas Day |
| Fri 26 December | Boxing Day |
| Thu 1 January | New Years Day |
| Tue 17 March | St Patricks Day |
Please ensure you order your repeat prescription in good time, to ensure you do not run out of your medicines when the Surgery is closed.
Pharmacy Nominations
We would ask patients to nominate a pharmacy to collect your script. Nomination forms are available at reception. Only ONE pharmacy can be nominated and ONE form per patient. If circumstances change you must complete a new form and advise the surgery at your earliest convenience.
When you nominate a pharmacy only you - the patient - or the pharmacy can collect your prescriptions. No other relative or friend can collect your prescriptions.
Weekly suspense prescriptions - can only be collected from the Practice by your nominated pharmacy.
Controlled drugs prescriptions - can only be collected from the Practice by your nominated pharmacy.
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PUBLIC HEALTH AGENCY – EDUCATIONAL VIDEOS
What Happens At? The NI Public Health Agency has produced educational videos to answer patient questions regarding “What Happens At” Breast Screening; Cervical Screening and Bowel Screening clinics. Please check “Further Information” for more details.
CHOOSE WELL CAMPAIGN – HOW TO USE YOUR HEALTH SERVICE
There are a range of healthcare services available to help you find the right expert care to meet your needs. Picking the service most appropriate to your symptoms means you get the right treatment in the right place - for further information check out www.nidirect.gov.uk/choosewell
Is your medicine cabinet fit for winter?
WINTER CABINET.pdf
Should I use the Minor Ailment Scheme?
Minor Ailments Scheme.pdf
Do I need an antibiotic? I_dont_cure_the_cold_antibiotic_leaflet.pdf
Does my child need an antibiotic? Does_my_child_need_an_antibiotic_leaflet.pdf