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Practice Survey Reporting


Drs Abraham, Cobain, Howe & McFarlane




Tel: 028 91 452410 Fax: 028 91 468984




During January 2017 our Practice Survey took place. Results of the survey are detailed below;
A total of 113 surveys were completed.
35% male respondants and 65% female respondants
82% made there appointment via phone
68% of these appointments were routine / NON urgent
51% had to wait more than 5 working days for an appointment with a GP
28% were same day appointments
69% found the telephone call back option VERY useful
87% are very satisfied with the Practice
83% are extremely likely to recommend Cleland Park Surgery to someone moving into the local area.
Overall patients were satisfied with the Practice care and staff. Suggestions made included training for
reception staff including telephone manner, we are currently looking into training sessions for the coming
year. Text remiders of appointments is something the Practice would like to introduce however, we are
reviewing cost implications with this service. In the interim, please ensure that we have your mobile number on your contact
list and an email address.
We held a refresher training update for all staff on the 1st March 2017 which covered Complaints and Conflict handling
this also included the importance of Confidentiality and Data Protection within Practice.
Lastly, the online services option is available to all patients and is quick and easy to set up. A patient leaflet is available at reception
detailing how to get registered and how to use the options available to you which include booking/ cancelling appointments and
ordering repeat medication. 
On behalf of all the staff at Cleland Park Surgery, we wish to thank you for taking part in the survey we value your suggestions and

With Thanks

Mrs C Boal, Practice Manager

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