Drs Abraham, Cobain, Howe & McFarlane
CLELAND PARK SURGERY
2 CLELAND PARK
BANGOR BT20 3EB
Tel: 028 91 452410 Fax: 028 91 468984
A total of 115 surveys were completed.
32% male responders and 51% female responders
Age range 16-44 = 17%, 45-64 =31 %, 65-74 = 24%, 75 and over = 6%, under 16yrs =3 %
68% made there appointment via phone
23% in person and 6% online
73% of these appointments were routine / NON urgent
41% had to wait more than 5 working days for an appointment with a GP
77% found the telephone call back option VERY useful
53% have seen our update re prescription ordering of these 63% would be confident using online facilities; 24% prefer to speak to someone
82% are very satisfied with the Practice
70% are extremely likely to recommend Cleland Park Surgery to someone moving into the local area.
Patient Comment summary;
In general we received very positive comments regarding the practice, staff and clinicians. Mostly all are satisfied with the care and attention they receive.
Discuss at Practice and Partners meeting at Practice Based Learning Day 1st March 2018
Leaflet to be left out on "how to use" online facilities
Confidentiality and Privacy review with complaints review
With Thanks to all that took part in our survey;
Mrs C Boal, Practice Manager