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Practice Survey Reporting

 

Drs Abraham, Cobain, Howe & McFarlane

CLELAND PARK SURGERY

2 CLELAND PARK

BANGOR BT20 3EB

Tel: 028 91 452410 Fax: 028 91 468984

www.clelandparksurgery.co.uk

 

February 2018

Results

A total of 115 surveys were completed.

32% male responders and 51% female responders

Age range 16-44 = 17%, 45-64 =31 %, 65-74 = 24%,  75 and over = 6%, under 16yrs =3 %

 

68% made there appointment via phone

23% in person and 6% online

73% of these appointments were routine / NON urgent

41% had to wait more than 5 working days for an appointment with a GP

77% found the telephone call back option VERY useful

53% have seen our update re prescription ordering of these 63% would be confident using online facilities; 24% prefer to speak to someone

82% are very satisfied with the Practice

70% are extremely likely to recommend Cleland Park Surgery to someone moving into the local area.

 

Patient Comment summary;

In general we received very positive comments regarding the practice, staff and clinicians. Mostly all are satisfied with the care and attention they receive.

Actions;

Discuss at Practice and Partners meeting at Practice Based Learning Day 1st March 2018

Leaflet to be left out on "how to use" online facilities

Confidentiality and Privacy review with complaints review

With Thanks to all that took part in our survey;

Mrs C Boal, Practice Manager



 
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