Appointments

Morning and afternoon surgeries are by appointment only. Please ring for an urgent or routine appointment using the following guidelines:

• Please make a separate appointment for each  person to be seen.
• For all on-going and non-urgent problems, usually with the doctor of your choice, please book in advance by phone after 10.30am.
• Urgent GP appointments are given to patients who must be seen that day.  The doctor of your choice cannot be guaranteed. A doctor will phone patients requesting emergency appointments and allocate as appropriate  Please contact on the day they are required, before 9.30am if possible.
• Emergency Calls – will take priority.  Please tell the receptionist that you consider the problem to be an emergency so that the doctor can be informed. 
• Occasionally it may be more appropriate for you to ring 999 for an ambulance directly (eg severe chest pains) and  this may be advised.  

If you cannot attend for your appointments please let us know as soon as possible so that the cancellation may be offered to another patient whose need may be urgent.

Please let the receptionist know when you arrive at surgery for your appointment

Telephone Advice

Sometimes when you need advice regarding a health problem it may be appropriate to request a telephone call from a doctor.  Telephone calls are made after morning surgery.  We would therefore ask our patients to ring before 10:00 AM to request a telephone call from the doctor. 

This service is not available in the afternoon.

Home Visits

Home visits are solely for those patients who are too ill or infirm to attend the surgery. To request a home visit please try to telephone the surgery before 10:30am. This will help the doctors to plan their rounds. Please do not abuse this service. Remember that a doctor can see several patients at surgery in the time it may take to carry out one home visit. This means that the Doctor can use time more effectively and can also respond quickly to emergencies that may arise.