Cleland Park Surgery - How to order your repeats from the doctors surgery

Repeat Prescriptions

A minimum of THREE FULL WORKING DAYS notice is required for all repeat prescriptions to be processed and we must insist on this due to the increased volume of requests, repeat prescription.

Please ensure that you know the name and the dosage of the medication when ordering. Any discrepancy may mean a delay in issuing your prescription.

We ask all patients to nominate a local pharmacy to collect their prescriptions. Please inform the pharmacy once you have placed your order. Only you - the patient - or the pharmacy you have nominated can collect this prescription. No relative/ friend can collect on your behalf. Nomination forms can be completed at reception. If your circumstances change please let us know as soon as possible so that we can protect your confidential data.

How to order your repeat medication

1. Telephone ordering line (*) - ring 028 9145 2410 between 1pm and 5pm Monday to Friday. Select OPTION 1 to leave a voicemail on the ordering line. Leave your name, date of birth and first line of your address with the name and dosage of the medication you require. Please speak slowly and clearly as it can be difficult to make out what is said at times. Please allow THREE FULL WORKING DAYS to process your request. (*) The Telephone ordering line will be discontinued as from 31 December 2024. Please speak to reception to arrange online ordering or alternatively you can continue to leave an order in the prescription box in the practice lobby.

2. Prescription Post box - located in reception. Use the right hand side of your prescription with a tick beside the medication required and drop into the post box. Please allow THREE FULL WORKING DAYS for your request to be processed. The post box is not available at weekends or on days the practice is closed.

3. Online ordering service - this allows you to request or check your repeat prescription online. You will need to register with the practice to access this service. Once registered you will begiven information that will enable you to create your username and password. If you are interested in this service, please call into the surgery and collect the registration forms. Allow THREE FULL WORKING DAYS for your request to be processed from when you order it.

Please do not request an antibiotic when ordering your prescription online as a GP needs to speak with you regarding prescribing antibiotics.

If your medication is not on your Repeat List you need to telephone the surgery to request this be issued by the GP. This will take a minimum of THREE FULL WORKING DAYS to process.

CLELAND PARK SURGERY ONLINE SERVICES
www.patient-services.co.uk/web

Prescriptions Fees

All prescriptions dispensed in Northern Ireland are free of charge. This includes medication, wigs and surgical appliances.

There are some medications that are not available on the NHS, the GP will inform you of this if appropriate. If your medication is started at a Private Health Facility, your prescription will be charged for and continued by the clinician who started it.

You do not need to do anything to qualify for free prescriptions as everyone is automatically entitled.

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IMPORTANT INFORMATION:

Allow a minimum of THREE FULL WORKING DAYS for all requests to be processed. Th team are dealing with extremely high volumes of requests. We will aim to have scripts ready before THREE days but this cannot be guaranteed.

PLEASE do not ring to ask if your script is ready. The lines are extremely busy and we do not have the capacity to answer these calls given the current demands on the practice.

Repeat Prescriptions

Prescriptions Fees

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