To request an urgent appointment (Monday to Friday):

• phone us on 028 91 452410, Monday to Friday from 8:30am to 6pm

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

To request a routine appointment:

• phone us on 028 91 452410, Monday to Friday at 8.30am.

When you get in touch, we’ll ask what you need help with.

We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery

Appointments by phone, can be more flexible and often means you get help sooner.

To cancel your appointment:

• phone us on 028 91 452410, Monday to Friday at 8:30am to be added to the telephone call list and if a gp feels you need seen they will offer you a face to face appointment.

If you need medical help when we are closed, please call:

The Out of Hours Service on: 028 91 822344.

or

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you phone the practice as soon after 8.30am as possible.