24 hours notice is required for all repeat prescriptions and we must insist on this due to the increased volume on requests.
Please ensure that you know the name and the dosage of the medication when ordering. Any discrepancy may mean a delay in issuing your prescription.
How to order your repeat medication
With Effect 01st April 2018, we will no longer accept requests for Repeat Medication over the telephone;
Order your medication request;
1. By contacting the surgery and selecting the option to leave a voicemail on our dedicated Repeat Medication requests voicemail box. Leave your name, date of birth and first line of your address with the name and dosage of the medication you require. This may take up to 48hrs to process especially if requested on Friday's or across the weekend.
2. Post box - located in reception. Use the right hand side of your prescription with a tick beside the medication required and drop into the post box. This may take up to 48hrs to process especially if ordered on Friday's. You will not be able to use the post box at the weekend.
3. Online - you must be registered for this service (see details below)
Please do not request an antibiotic when ordering your prescription online as a doctor needs to speak with you regarding prescribing antibiotics.
If your medication is not on your Repeat List you must telephone the surgery between 930am and 430pm to request this be issued by the doctor. This will take 24hours to process.
CLELAND PARK SURGERY
INTRODUCTION OF ONLINE SERVICES
You can now contact us via this new system and request or check your repeat prescription online, and view, book, or cancel your appointments with the doctor or nurse online.
You will need to register with the practice to access this service, and once registered you will be given information that will enable you to create your username and password. If you are interested in this service, please download and complete the form on the back of the information leaflet or call into the surgery and collect the registration form.